No, the price doesn't include installation. Installations are all different and require varying length of cable, time and distances to be travelled. In addition to this installations need to be done by a qualified electrician to issue a valid Certificate of Compliance (COC) for your insurance. We will gladly recommend a qualified local installer, please ask your Sales Consultant for more information.

No, but we do have recommended installers throughout Southern Africa who will be able to assist you with your installation and sizing your generator.

All prices exclude delivery. Due to the nature of the goods and their size they have to be delivered by a specialised truck and rigging crew. Hence delivery is charged extra based on the distance and complexity of the delivery.

Yes, you'll need either an Automatic (ATS) or Manual change over switch in order to link the generator into your properties electrical distribution board on the electrical side. If you're using LP Gas then you'll need to have a gas installer connect 2 to 3 bottles depending on the model with a manifold.

The warranty is 1 Year or 200 Hours whichever occurs first. It is a limited warranty. Travel to site is not included in the warranty. The goods need to be returned to us or a call out will be charged. Please refer to the Terms and Conditions of sale and the Warranty Card for further information on the warranty. Warranty is held with the agency where you bought the generator. If you have purchased your generator in Johannesburg then the warranty is held in Johannesburg etc.

Download the Generac International Warranty Information here.

Yes, our gas generators have been tested with Egoli Gas. You will need to ensure that you have the correct size meter and that a qualified Egoli Gas installer connects up your generator to the pipeline. Running your generator on Egoli gas is the most cost effective method of running your generator.

Yes, our gas generators can be configured as natural gas generators or LPG generators. This is achieved simply by turning a nozzle (tool-less conversion) inside the generator.

No it is not recommended to use biogas with this generator. The use of biogas will void the warranty of the generator. Depending on the composition of the gas the manufacturer may approve specific biogas applications if the gas meets the minimum specifications of the manufacturer.

You need a minimum of 2 bottles on the 5 and 8 kVA gas generators. This is to ensure that you have enough gas flow to the generator. The generator does not run at a constant speed and therefore the amount of gas consumed fluctuates. On the 10 and 13kVA generators you need a minimum of 3 gas bottles. (19kg +)

Silent generators are designed to minimise sound and optimise airflow through the generator canopy. Any restriction of the airflow in any way will lead to the generator over-heating and it will cause damage to the generator.

We do not recommend using any after-market silencing solutions, this will likely void your warranty and could be a fire hazard.

Generators should be installed outside with at least one meter clear around it to allow for optimal working conditions. DO NOT install inside a room without appropriate ventilation.